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End-User Mashup Programming: Through the Design Lens

TitleEnd-User Mashup Programming: Through the Design Lens
Publication TypeConference Paper
Year of Publication2010
AuthorsCao, J., Y. Riche, S. Wiedenbeck, M. M. Burnett, and V. Grigoreanu
Conference NameACM Conference on Human Factors in Computing Systems (CHI '10)
Date Published04/2010
Conference LocationAtlanta, GA
ISBN Number978-1-60558-929-9
Keywordsdesign, end-user programming, mashups

Programming has recently become more common among ordinary end users of computer systems. We believe that these end-user programmers are not just coders but also designers, in that they interlace making design decisions with coding rather than treating them as two separate phases. To better understand and provide support for the programming and design needs of end users, we propose a design theory-based approach to look at end-user programming. Toward this end, we conducted a think-aloud study with ten end users creating a web mashup. By analyzing users' verbal and behavioral data using Schön's reflection-in-action design model and the notion of ideations from creativity literature, we discovered insights into end-user programmers' problem-solving attempts, successes, and obstacles, with accompanying implications for the design of end-user programming environments for mashups. The contribution of our work is three-fold: 1) the methodology of using a design lens to view programming, 2) evidence, through insights gained, of the usefulness of this approach, and 3) the implications themselves.


Best Paper Award Honorable Mention